Dear EMS Providers,
Today, the Southwest Virginia EMS Council received multiple communications from members of the EMS community regarding hospital diversion declarations in our region. While hospital diversions are intended to address temporary periods when a hospital’s resources are overwhelmed, we know that the incidence of diversion has increased and creates a strain on the EMS system. Such declarations also create hostility between prehospital and hospital employees.
We want to affirm regional EMS policies regarding hospital diversion and direct EMS agencies and providers to adhere to provisions of the regional Ambulance Diversion Policy. When adjacent facilities declare diversion, it is permissible for EMS agencies to disregard those declarations, especially when increased travel time places communities and citizens at risk. If you encounter issues, direct those to our office. We will not tolerate aggressive or rude treatment of EMS providers following this policy and will deal swiftly with these incidents.